Headout is an American platform for tickets and excursions that resells products from other companies. If you are wondering what Headout is and whether it is legit, the short answer is yes: it has 4.4 on Trustpilot and responds quickly to complaints. But in Palma, compare the final price, because it adds a booking fee on top of the advertised price and for the cathedral it is the most expensive of the three platforms.
Score
- Price
- 3/5Most expensive for the cathedral; slightly cheaper for Drach and Hams before the fee
- Transparency
- 3/5The booking fee only appears at checkout
- Cancellation
- 3/5Only if the provider allows it; refund sometimes as credit
- Catalogue in Mallorca
- 3/5Few boat trips; strong on tickets outside Palma
- Customer service
- 4/5Replies to 99% of negative reviews, usually within 24 h
Pros
- The Drach transfer from Palma, advertised from €48.60, below the usual €54
- Hams caves from €18 and the Rafa Nadal Museum at €20, the same as at the door
- Sells the cathedral ticket with access to the terraces
- Sightseeing bus combos with Marineland or Western Water Park
- High Trustpilot score and quick replies
Cons
- Booking fee added at checkout
- Cathedral at €15, five euros more than on the official website
- Refunds can come as credit that cannot be exchanged for money
- Very few boat trips in the Bay of Palma
What Headout is and who is behind it
Headout was founded in 2014 and the company you contract with is Headout Inc., a US company based in New York. It is privately held, venture-backed and has offices in Europe, including Barcelona and Rome. It has not been sold. It says it has served more than 55 million customers.
Like GetYourGuide or Tiqets, Headout is an intermediary: it sells the ticket or excursion, but the service is provided by the museum, the cave or the coach company. Its speciality is tickets to monuments and attractions, with very few tours of its own in Palma.
What Headout sells in Mallorca
There is a common idea that Headout only sells the Palma sightseeing bus. Not so. When we checked, its Mallorca catalogue included:
- Palma Cathedral: skip-the-line ticket (4.6 from about 1,700 reviews, its top-rated product on the island) and the ticket with terraces (4.6 from about 210).
- City Sightseeing bus: on its own or combined with the cathedral, Marineland or Western Water Park.
- Caves: Hams, with optional transfer and a combo with Dinosaurland, and Drach with coach from Palma.
- Rafa Nadal Museum in Manacor, on its own or with a visit to the Academy.
- Parks: Marineland, Katmandu Park and Western Water Park.
- Boats and excursions: a sunset cruise in the Bay of Palma, a vintage boat-and-train tour, and an excursion to Valldemossa and Sóller.
Headout
Sights· Palma city
Palma Cathedral Skip-the-Line Tickets
4.6 (1,700)
from €15Check availability
See everything on GetYourGuide →Prices checked on 6 October 2026
Prices: Headout against the ticket office and other platforms
| Product | Headout | GetYourGuide | Tiqets | Official or direct |
|---|---|---|---|---|
| Cathedral | €15 | €11 | €11 | €10 |
| Cathedral with terraces | €30 | — | — | €25 |
| Drach from Palma, with coach | €48.60 | €54 | — | €54 (Nofrills) |
| Hams caves | €18 | €18.50 | — | €18.50 |
| Rafa Nadal Museum | €20 | €20 | €25 | €20 |
| Marineland | €32 | €32 | €32 | €32 |
| Katmandu Park | €33 | €33 | €33 | €31 |
| Sightseeing bus 24 h | €27 | €27 | €27 | — |
"From" prices per adult, before the booking fee Headout adds at checkout. Quick read: for the cathedral it is by far the most expensive; for Drach and Hams it advertises the lowest price, although the fee shrinks or wipes out the advantage; for the rest it ties.
| Platform | Product | Rating | Price | Where |
|---|---|---|---|---|
| GetYourGuide | Palma: Cathedral of Mallorca Skip-the-Line Entry Ticket | 4.6 (17,716) | €11 | See on GetYourGuide |
| Tiqets | Mallorca Cathedral | 4.6 (4,223) | €11 | See on Tiqets |
| Headout | Palma Cathedral Skip-the-Line Tickets | 4.6 (1,700) | €15 | See on Headout |
| Official | Standard ticket on the cathedral's website | — | €10 Best price | Official site ↗ |
Adult price, checked on 6 October 2026. Platforms change prices daily: confirm before you pay.
For the cathedral our advice is clear: buy on the official website (check the price on catedraldemallorca.org) or on GetYourGuide or Tiqets at €11. The ticket with terraces costs €25 on the official website, March to November and over-9s only. And remember the cathedral does not open for tourist visits on Sundays.
| Platform | Product | Rating | Price | Where |
|---|---|---|---|---|
| Headout | From Palma: Caves of Drach Entrance, Music Concert, and Boat Trip | 4.7 (10) | €48.60 Best price | See on Headout |
| GetYourGuide | Palma: Caves of Drach Entrance, Music Concert and Boat Trip | 4.4 (1,492) | €54 | See on GetYourGuide |
Adult price, checked on 6 October 2026. Platforms change prices daily: confirm before you pay.
If you go to Drach on your own on the TIB 401 bus, the ticket alone costs €18.50 on the caves' website and is non-refundable. Headout's transfer saves you the bus; compare the total with the €54 on GetYourGuide or with Nofrills before deciding.
Where Headout does pay off: the east coast
Its most interesting tickets are not in Palma but on the east coast: the Hams caves from €18 and the Rafa Nadal Museum in Manacor at €20, the same as at the door. Both are close to the Drach caves, so you can combine them in one day. We cover it in day trips from Palma.
| Platform | Product | Rating | Price | Where |
|---|---|---|---|---|
| Headout | Hams' Caves with Optional Transfers | 4.7 (34) | €18 Best price | See on Headout |
| GetYourGuide | Porto Cristo: Caves of Hams Entry Ticket | 4.2 (8,102) | €18.50 | See on GetYourGuide |
| Official | Official website (online) | — | €18.50 | Official site ↗ |
Adult price, checked on 6 October 2026. Platforms change prices daily: confirm before you pay.
What travellers say
When we checked, Headout had 4.4 out of 5 on Trustpilot from about 64,100 reviews: 74% five-star and 14% one-star. It replies to 99% of negative reviews, usually within 24 hours.
Recurring complaints: confusion over the type of ticket bought, tickets that only work in the app, cancellation rules stricter than expected and queues at the entrance. The praise: the guides and a hassle-free booking.
How to book and cancel on Headout
How to buy without surprises
- Note the advertised price and carry on to the last step: that is where the booking fee appears.
- Compare that total with the official website and with GetYourGuide or Tiqets.
- Read the listing's cancellation policy: it depends on the provider, not on Headout.
- If you might need a refund, check whether it is offered as money or as credit.
Headout's terms say you can only cancel when the provider allows it. If there is a refund, it arrives within 7 days of Headout receiving the money from the provider, and it may be paid as Headout credit, which cannot be exchanged for cash. If you are given the choice, ask for the refund to your card.
Alternatives to Headout
- GetYourGuide: the cathedral at €11, free cancellation up to 24 h on most listings and far more boat trips. GetYourGuide review.
- Tiqets: the cathedral at €11 and the Almudaina at €9.50. Tiqets review.
- Buying direct: the cathedral, Hams, Nadal or Marineland cost the same or less at the ticket office. It is all in Palma tickets and the platform comparison.
If you are after the sightseeing bus, read our Palma hop-on hop-off bus guide first: all three sell the same bus at the same price.
FAQ
What is Headout?
A booking platform founded in 2014, based in New York, that sells tickets and excursions from other companies. In Mallorca it sells Palma Cathedral, caves, parks, the Rafa Nadal Museum and the sightseeing bus.
Is Headout legit?
Yes. It has 4.4 out of 5 on Trustpilot from about 64,100 reviews and replies to almost every complaint within 24 hours. Criticism focuses on confusing tickets and strict cancellations.
Does Headout charge a fee?
Yes, it adds a booking fee at checkout. Always compare the final price, not the advertised one.
Does Headout only sell the sightseeing bus in Palma?
No. Its top-rated product in Mallorca is the cathedral ticket, and it also sells the terraces, the Hams caves, Drach from Palma, the Rafa Nadal Museum, Marineland, Katmandu and Western Water Park.
How does Headout refund?
Only if the provider allows cancellation. The refund arrives within 7 days of Headout receiving it from the provider and may be paid as Headout credit instead of money.
