If you are looking up sunbonoo reviews before booking an excursion in Mallorca, here is what matters: it is an excursion agency with an office on Palma's Paseo Marítimo, set up as a Spanish limited company and aimed mainly at German-speaking customers. Our verdict: a real local company with years in the business, but with very mixed reviews depending on where you look, so check exactly what you are buying.
Score
- Local company
- 4/5Spanish company with an office on Palma's Paseo Marítimo
- Reputation
- 4/54.67 on Trusted Shops from 1,474 reviews; 4.2 on Google
- Listing accuracy
- 2/5Complaints about excursions differing from what was advertised
- Meeting point
- 2/5Complaints about wrong meeting-point links
- For English speakers
- 2/5The catalogue is built for German-speaking travellers
Pros
- Local agency with an office in Palma, not a foreign portal
- Certified by Trusted Shops since 2012
- Good Trusted Shops score from almost 1,500 reviews
- Service and descriptions in German, handy for German-speaking families
Cons
- 20% one-star reviews on Trustpilot
- Complaints about listings that do not match the actual excursion
- Complaints about wrong meeting-point links and the standard of some guides
- Of little use if you do not read German
Who is behind sunbonoo
sunbonoo.com calls itself "Das Original" (German for "the original"). Behind it is a Spanish limited company registered at Avenida Gabriel Roca 4, on Palma's Paseo Marítimo, a few minutes from the Auditòrium. So it is not a German agency, even though its customers are mostly German speakers.
It sells excursions and activities on three islands: Mallorca, Gran Canaria and Tenerife. It works as an agency: the boat trips, coach tours and tickets are provided by other companies, and sunbonoo sells them in German.
What it sells and how to compare prices
This review does not list sunbonoo's prices, which you will need to check on its website. What we do give you are the direct prices for the most common excursions from Palma, so you can compare them with what you are offered:
| Excursion | Operator's direct price | On GetYourGuide |
|---|---|---|
| Bay catamaran, 5 h with food | €59 (Magic Catamarans) | from €59 |
| 55-minute city boat below the cathedral | €19 (Sa Calma Boats) | from €19 |
| Boat with snorkelling and a drink, 2.5 h | €39 (Sa Calma Boats) | from €35.10 |
| Dolphins, 3 h from the Paseo Marítimo | €49.50 online (Palma Cruises) | — |
| Glass-bottom boat in Magaluf | €30 (Cruceros Costa de Calvià) | — |
| Cuevas del Drach, entry only | €18.50 online | — |
If an agency asks noticeably more for the same boat and the same length of trip, ask what extra is included: hotel pick-up, a German-speaking guide or food.
GetYourGuide5 hours
Sea· Palma city
Palma de Mallorca: 5-Hour Catamaran Cruise with Lunch & Swim
4.6 (12,441)
from €59Check availability
GetYourGuide2.5 hours
Sea· Palma city
Mallorca: Palma Boat Tour & Snorkelling with Drink Included
4.4 (2,726)
from €35.10Check availability
GetYourGuide50 minutes
Sea· Palma city
Mallorca: Palma City Cruise with Iconic Sights
4.2 (331)
from €19Check availability
See everything on GetYourGuide →Prices checked on 6 October 2026
What travellers say
sunbonoo's scores vary a lot from one review site to another:
| Site | Score | Reviews |
|---|---|---|
| Trusted Shops | 4.67 / 5 | 1,474 |
| 4.2 / 5 | 674 | |
| Trustpilot | 4.1 / 5 | 59 (20% one-star) |
On Trusted Shops, the online-shop trust mark that certifies it, sunbonoo comes out well. On Trustpilot, with far fewer reviews, three complaints keep coming up: the excursion did not match the listing, the meeting-point link led somewhere else and some guides were not up to the job.
These are complaints about information and organisation, not about wrongful charges. What those reviews tell you is to read carefully what you are buying and confirm where you will be picked up.
How to book without surprises
If you book with sunbonoo, run these checks before you pay:
Before you pay an agency
- Look in the listing for the name of the boat company or firm running the excursion and compare it with its direct price.
- Read the cancellation terms: how many hours before you can cancel for free and what happens if the boat does not sail because of the sea.
- Open the meeting point on the map and check that the address matches the quay or stop given in the text.
- Confirm the language of the guide or audio guide.
- Keep the voucher and the contact number of the company providing the service.
- 1Moll VellPortDirections ↗
- 2Paseo Marítimo (Auditòrium)PortDirections ↗
- 3Can PastillaPortDirections ↗
- 4Club Nàutic S'ArenalPortDirections ↗
- 5MagalufBeachDirections ↗
Alternatives to sunbonoo
- Book direct with the boat company: Magic Catamarans, Sa Calma Boats, Palma Cruises or Life & Sea. That way you know exactly who is taking you out.
- Big booking sites: GetYourGuide has the widest choice in the bay; Civitatis is the easy option if you prefer everything in Spanish.
- Another local agency: Click-Mallorca, based in Port d'Alcúdia.
To choose a boat, our guide to boat trips in Palma compares every departure in the bay. And operators and booking sites in Palma covers the other companies we review.
Frequently asked questions
Is sunbonoo reliable?
It is a real company: a Spanish limited company with an office at Avenida Gabriel Roca 4 in Palma, certified by Trusted Shops since 2012. It has 4.67 out of 5 on Trusted Shops, but 4.1 on Trustpilot with 20% one-star reviews.
Is sunbonoo a German company?
No. It is a Palma-based company that sells mainly to German-speaking customers. That is why its website and descriptions are in German.
Where does sunbonoo operate?
In Mallorca, Gran Canaria and Tenerife.
What are the most common sunbonoo complaints?
Three come up again and again on Trustpilot: excursions that do not match the listing, wrong links to the meeting point and the standard of some guides.
Is it better to book with sunbonoo or direct with the boat?
Always compare. Many Palma boat companies sell on their own website at the same price or cheaper, and by booking direct you know who provides the service and what its cancellation policy is.